Join us as a Customer Service Associate at Coutts in London

• If you have a passion for delivering excellent customer service coupled with strong communication skills, this could be your ideal role
• You’ll be building rapport and trust with our private banking customers and providing them with a seamless and positive experience
• In return, you'll be working in a supportive environment with opportunities to advance your personal and career development
• We're always here for our customers so you'll need to be flexible in working a rotating shift pattern
• This is a hybrid role so after successful training , you'll work mainly from home with an expectation for you to go into the office a minimum of 1 day per week to connect with your team

What you'll do

As a Customer Service Officer at Coutts, you'll take telephone instructions and respond to customer requests for information about their day-to-day banking needs and credit card transactions.

Day-to-day, you’ll be:

• Taking real ownership of each enquiry
• Updating databases with accurate customer data
• Making sure that complaints and complex issues are documented
• Keeping up to date with regulatory requirements

The skills you'll need

To thrive in this role, you'll need a background in customer service and experience of providing exceptional service either face to face or over the phone.

You'll also demonstrate:

• Great communication skills
• A genuine desire to learn new skills
• Basic IT skills and proficiency in Microsoft apps

What else you need to know:

• You’ll join us on a competitive salary of £32,715 and receive a contribution to help you save for retirement
• With our fully flexible reward programme, you can choose from a range of protection, healthcare or lifestyle benefits
• You’ll enjoy a generous holiday entitlement of 33 days , and may need to work bank holidays

Hours

Job Posting Closing Date: