Do you want to play a key role in a dynamic, fast paced, customer and colleague centric environment supporting this unique team? Do you have a passion for encouraging, developing and coaching others?

As Customer Service Team Leader you will lead a team of up to 12 reports, based at our state of the art offices in Edinburgh. You will lead a team who have the unique opportunity to be exposed to banking and investments as part of the Nutmeg/Chase team.

Chase is a leading provider of traditional and digital financial services worldwide. Nutmeg is Europe’s leading Digital Wealth Manager who now manage over £5 billion Assets Under Management and have over 230,000 investors worldwide. We operate like a start-up, embedded within a leading global financial institution. We are working together in powerful partnership to ethically disrupt the financial services market in the UK.

Job responsibilities

• Fosters an exceptional and unique culture. A culture that will evolve with each new addition and it will be your role to help ensure we have the right operational foundations in place to bring the very best out of people, helping them to live their best purposeful work life each and every day
• Is comfortable with thinking big but starting small, knowing the best ways to fuel our people power and drive exceptional performance
• Optimises performance across key operational KPI’s, financials and people metrics, smashing team goals
• Works collaboratively with the relevant Squad teams to continuously improve operational and business performance to optimise both the customer and employee experience, creating those moments of truth when they really matter

Required qualifications, capabilities, and skills

• Be passionate & curious about people, take extreme accountability, think commercially, have a great sense of humour and most of all, care!
• Have 100% positivity and energy to drive results through colleague engagement, creating a culture of success
• Have excellent communication and presentation skills, both written and oral, ability to share our vision and goals
• Champion colleague culture, lead by example, and provide feedback and recognition at every opportunity
• Have intrinsic passion to coach and support delivery of first class service to colleagues and customers
• Be a critical thinker – establish root cause and champion and own change to improve delivery
• Be an advocate of our brand and lead and act as a role model to all colleagues and peers

Preferred qualifications, capabilities, and skills

• Banking/Pension Knowledge
• Contact Centre experience
• Leadership experience essential
• Performance Management and Coaching

Work schedules vary and could include a schedule that includes working in the evening and on the weekend.

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