Industry: Customer Service in the Call Center and Support Services space

Why consider this job opportunity:
- Competitive pay and bonus opportunities
- Excellent job benefits, including health insurance (dental and vision included) and retirement plan
- Opportunities for career advancement into other positions and management
- Flexible working hours
- Entirely remote/work from home only option
- Student loan assistance programs

What to Expect (Job Responsibilities):
- Provide excellent customer care by assessing customer needs and providing appropriate solutions
- Answer and manage incoming calls, emails, chats, and voicemails
- Learn and follow all customer service procedures and policies
- Meet and exceed personal and team target goals
- Record, organize, and file customer interactions and account changes
- Upsell products if necessary
- Schedule call backs and appointments to address customer needs

What is Required (Qualifications):
- Previous experience in customer support, client services, sales, or a related field
- Excellent communication skills over the phone and other communication platforms
- Basic computer skills and experience
- Ability to multitask and manage time effectively
- Active listening skills and ability to relay information and answer questions
- Customer-focused mindset for positive customer experience and resolution

How to Stand Out (Preferred Qualifications):
- None mentioned in the job description

#CustomerService #CallCenter #RemoteWork #CustomerCare #CareerAdvancement

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