Employer Industry: Customer Service

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Health insurance benefits, including dental and vision
- Excellent retirement plan
- Flexible hours with remote work options available
- Supportive and collaborative work environment

What to Expect (Job Responsibilities):
- Provide excellent customer care by assessing customers' needs and delivering appropriate solutions
- Manage incoming calls, emails, chats, and/or interactive voice response systems
- Follow established customer service procedures and policies to ensure customer satisfaction
- Record and organize customer interactions and account changes
- Upsell products and services as needed, and schedule follow-up calls or appointments

What is Required (Qualifications):
- Previous experience in customer support, client services, sales, or a related field
- Excellent communication skills over the phone and through other communication platforms
- Basic computer skills and experience
- Ability to multitask effectively
- Strong time management and prioritization skills

How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced customer service environment
- Familiarity with customer relationship management (CRM) software
- Previous experience in sales or upselling products
- Strong problem-solving skills and a proactive approach to customer service

#CustomerService #RemoteWork #CareerGrowth #HealthBenefits #FlexibleHours

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