Employer Industry: Federal Student Loan Servicing

Why consider this job opportunity:
- Salary of $17.75 per hour, plus an additional $4.57 per hour in Health and Welfare benefits (capped at 40 hours per week) to cover medical, dental, and vision premiums
- Remote work opportunity, allowing you to work from home while residing within a 75-mile radius of Augusta, GA
- Comprehensive training program lasting up to 5-6 weeks, fully paid
- Supportive work environment with a focus on exceptional customer service
- Opportunity to work with federal regulations and contribute to customer financial well-being

What to Expect (Job Responsibilities):
- Provide accurate handling of inquiries regarding student loans and assist customers in establishing repayment plans
- Manage inbound and outbound customer calls while meeting quality assurance and performance metrics
- Assist customers with application completion according to department guidelines
- Maintain high levels of privacy and security for client information during all interactions
- Update customer accounts and provide information in compliance with Federal and State regulations

What is Required (Qualifications):
- High School diploma or GED required
- Minimum of 6 months of contact center or customer service experience in a business environment
- 6 months of computer experience in a business setting
- Ability to obtain and maintain a Public Trust security clearance (Federal 5C)
- Must reside within a 75-mile radius of Augusta, GA

How to Stand Out (Preferred Qualifications):
- Bachelor's degree
- Prior call center experience
- 6 months of experience with Microsoft Office applications (Outlook, Word, Excel, and OneNote)

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