Employer Industry: Education FinTech

Why consider this job opportunity:
- Competitive benefits package including medical, dental, vision, and life insurance
- Advancement opportunities within the organization
- Diverse experience supporting various lines of business
- Fully remote work-from-home position
- Company-provided equipment to facilitate your work

What to Expect (Job Responsibilities):
- Handle inbound and outbound customer calls, focusing on student enrollment management and loan counseling
- Maintain productivity standards for both outbound and inbound calls
- Utilize CRM systems for technical inquiries and follow up for customer resolution
- Update customer records accurately and ensure compliance with federal and state laws
- Meet Key Performance Indicators (KPIs) and monthly performance goals

What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of 1 year of customer service experience
- Strong communication skills with the ability to establish rapport with customers
- Attention to detail and ability to multi-task in a fast-paced environment
- Proficiency in navigating technical devices and troubleshooting common computer issues

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role within the education or finance sector
- Familiarity with CRM systems and customer service best practices
- Strong internal motivation and self-starter attitude

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