Employer Industry: Education FinTech Services

Why consider this job opportunity:
- Competitive benefits package including medical, dental, vision, and life insurance
- Advancement opportunities within the organization
- Work from home (WFH) flexibility
- Company-provided equipment to assist in your role
- Diverse experience with supporting various lines of business
- A supportive and employee-driven work environment focused on open communication

What to Expect (Job Responsibilities):
- Provide best-in-class customer service to students and alumni through inbound and outbound calls
- Meet productivity needs for outbound and inbound telephone calls
- Utilize CRM systems for technical inquiries and ensure timely customer resolution
- Update records with current demographic and contact information while accurately noting all interactions
- Comply with federal and state laws governing the industry and adhere to company guidelines

What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of 1 year of experience in a customer service role
- Ability to establish rapport through effective communication and timely follow-up with customers
- Strong attention to detail and ability to multi-task in a fast-paced environment
- Self-starter with a high degree of internal motivation

How to Stand Out (Preferred Qualifications):
- Experience in a technical support role or familiarity with troubleshooting common computer issues
- Previous experience in the education or financial services industry
- Proficiency in using various technical devices and systems
- Strong written communication skills for professional correspondence

#EducationFinTech #RemoteWork #CustomerService #CareerAdvancement #EmployeeBenefits

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