Employer Industry: Healthcare Services

Why consider this job opportunity:
- Comprehensive benefits package including health insurance, flexible scheduling, 401k, and student loan repayment programs
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere in the continental U.S.
- Supportive and collaborative work environment
- First level support role with a focus on resolving customer issues

What to Expect (Job Responsibilities):
- Provide first level support for software and app-related inquiries in a contact center environment
- Troubleshoot access issues for various web-based and app-based applications
- Assist customers through multiple communication channels including phone calls, emails, and live chats
- Document customer interactions and resolutions thoroughly to ensure quality service
- Adhere to performance metrics and quality standards to measure productivity and service quality

What is Required (Qualifications):
- High School Diploma
- Minimum of one (1) year of experience in Contact Center Operations or a customer service role
- Proficiency in Google Suite; willingness to learn Oracle and other ticketing systems such as ServiceNow, Zendesk, or Jira
- Strong written and verbal communication skills
- Ability to demonstrate empathy and a desire to resolve customer issues

How to Stand Out (Preferred Qualifications):
- Associate's Degree
- Two (2) or more years of experience in help desk support or troubleshooting technical and non-technical issues
- Six Sigma certification
- Familiarity with performance-driven environments and related metrics
- Preferred location in Central or Mountain Time Zones

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