Employer Industry: Legal Services

Why consider this job opportunity:
- Salary up to $60,000 per year
- Comprehensive medical and dental benefits
- Opportunity for immediate hire and quick onboarding
- Fully remote position, offering flexibility to work from anywhere in the U.S.
- Chance to support and collaborate with attorneys across the country
- Engaging work environment that involves diverse communication channels with customers

What to Expect (Job Responsibilities):
- Handle inbound requests from users and customers via phone, email, live chat, SMS, and social media
- Provide potential customers with legal information to help them make informed decisions regarding their legal issues
- Support attorneys by working collaboratively on various cases
- Perform clerical and data entry duties as required
- Manage escalations and unforeseen situations effectively

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Exceptional phone and listening skills
- Strong written and verbal communication skills
- Ability to familiarize oneself with the laws in each state
- Prior experience in customer service or related field is desirable

How to Stand Out (Preferred Qualifications):
- Experience in a legal environment or familiarity with legal terminology
- Proficiency in using multiple communication platforms (phone, email, chat, SMS, social media)
- Previous experience handling escalated customer service issues

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