Employer Industry: Healthcare Distribution

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction
- Engage in a variety of tasks, from handling inquiries to processing payments
- Work in a dynamic office environment with a focus on teamwork

What to Expect (Job Responsibilities):
- Receive and manage telephone calls from customers to address inquiries regarding orders, bills, and shipments
- Issue call tags, credits, and trace customer order shipments while handling sensitive customer issues
- Interact with sales and distribution center teams regarding product inquiries and post-order concerns
- Process customer credit card and ACH payments, as well as issue refund checks when necessary
- Participate in special projects and perform other duties as needed

What is Required (Qualifications):
- Minimum of 2 years of related experience in customer service or a similar role
- High School education or equivalent, with vocational training or on-the-job training preferred
- Strong telephone etiquette and ability to manage a high volume of calls
- Excellent written and verbal communication skills
- Ability to maintain confidentiality and handle sensitive information

How to Stand Out (Preferred Qualifications):
- Experience with dispute resolution and effective customer service techniques
- Familiarity with applicable computer systems for efficient order management
- Proven ability to prioritize tasks and meet deadlines in a fast-paced environment
- Strong interpersonal skills to establish productive working relationships within the organization

#HealthcareDistribution #CustomerService #CareerOpportunity #Teamwork #GrowthPotential

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