Employer Industry: Healthcare Services

Why consider this job opportunity:
- Starting salary of $21.00 with a potential 5% annual incentive based on performance
- Comprehensive benefits package including Medical, Prescription, Dental, and Vision
- 401(k) retirement plan with a generous employer match
- Flexible work environment with a fully remote position
- 17 days of PTO accrual per year plus additional holidays and community service time
- Commitment to reducing health disparities and creating an equitable work environment

What to Expect (Job Responsibilities):
- Respond to member inquiries regarding benefits, eligibility, and claims status with accuracy and courtesy
- Document inquiries and complaints in a computer database in a clear and timely manner
- Meet attendance and call quality standards
- Perform job functions with attention to detail and within established timeframes
- Collaborate with team members to facilitate and coordinate resolutions

What is Required (Qualifications):
- Minimum of one (1) year of customer service and/or call center experience, preferably in insurance or managed care
- Knowledge of Washington Apple Health state medical insurance and medical terminology
- Ability to gather and assess information from multiple systems
- Proficiency in MS Office products such as Outlook, Word, and Excel
- Excellent verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Experience working in a healthcare-related service environment
- Familiarity with healthcare programs and regulations
- Strong analytical and problem-solving skills
- Ability to handle demanding situations effectively

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