Employer Industry: Healthcare Services

Why consider this job opportunity:
- Starting salary of $21.00 with a 5% annual incentive target based on performance
- Comprehensive benefits including medical, dental, vision, and 401(k) with employer match
- Flexible work environment with the ability to work remotely
- Support for professional growth through various employee assistance programs
- Generous time off policy including 17 days of PTO, 10 standard holidays, and community service volunteer time

What to Expect (Job Responsibilities):
- Respond to member inquiries regarding benefits, eligibility, and claims in a courteous and accurate manner
- Document inquiries, complaints, and other relevant data in the computer database
- Meet attendance and call quality standards consistently
- Perform job functions with attention to detail and within established timeframes
- Participate in additional duties as assigned by the employer

What is Required (Qualifications):
- Minimum of one (1) year of customer service and/or call center experience, preferably in insurance, managed care, or a provider setting
- Knowledge of Washington Apple Health state medical insurance and medical terminology
- Proficient in using MS Office products such as Outlook, Word, and Excel
- Excellent verbal and written communication skills, including typing
- Must complete and pass a criminal background check

How to Stand Out (Preferred Qualifications):
- Experience working in a remote environment
- Familiarity with healthcare terminology and processes
- Demonstrated commitment to serving underserved communities

#HealthcareServices #RemoteWork #CustomerService #CareerGrowth #EmployeeBenefits

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