Employer Industry: Healthcare Association

Why consider this job opportunity:
- Salary range of $21.45 - $25.46 per hour
- Eligibility for participation in a bonus plan
- Opportunities for professional development and growth within the organization
- Supportive and inclusive work environment that values diversity
- Chance to make a positive impact on public health and physician advocacy
- Flexibility to work remotely from the Chicagoland area

What to Expect (Job Responsibilities):
- Handle phone inquiries regarding membership benefits, pricing, and processing in a professional manner
- Actively participate in AMA Membership and Health Solutions programs, including outbound calling
- Support customers with website navigation and account assistance
- Respond to service inquiries about AMA products and resolve fulfillment issues
- Maintain accurate documentation of customer service interactions and inquiries

What is Required (Qualifications):
- Must meet attendance and punctuality requirements of the Unified Service Center
- Bachelor's degree or 4 years of customer service and/or telemarketing experience strongly preferred
- Experience with service center tools (e.g., telephony applications)
- Excellent oral communication skills, particularly with physicians
- Advanced knowledge of AMA structure, products, and advocacy issues

How to Stand Out (Preferred Qualifications):
- Experience in a high-volume, production-oriented customer service environment
- Strong problem-solving skills and ability to manage customer complaints effectively
- Familiarity with AMA periodicals, products, and membership offerings
- Demonstrated ability to build relationships and maintain effective working relationships with team members

#Healthcare #CustomerService #RemoteWork #DiversityInWorkplace #ProfessionalDevelopment

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