DUTIES AND RESPONSIBILITIES
• Receive and process customer purchase orders. Enter and plan sales orders to translate the
customer requirements into production requirements which are forwarded to production
scheduling.
• Process change orders, trial orders, remake orders and rework orders to comply with
customer needs.
• Inform Business Manager of any significant changes or issues with a customer account or
specific orders.
• Work closely with the manufacturing and planning teams to ensure that customer orders are
moving through the system as needed and that customer requirements/ship dates are met.
• Ensure that all purchase orders have accurate pricing and if not, collaborate with the business
manager to resolve any discrepancies, processing only those POs that have correct pricing.
• Maintain order status reports, as needed, for tracking and managing customer orders and
inventories until such time that shipment is made.
• Develop and manage customer specific forecasts, inventory models and stocking programs to
insure that we can provide product to meet the customer requirements. Maintain and
manage any finished goods safety stock requirements through the forecast and sales orders.
• Manage customer specific inventory programs to insure that the customer remains in
compliance with the terms of the program.
• Process and execute shipments.
• Create and distribute all documentation for domestic and export shipments.
• Create and distribute all invoices, ensuring the accuracy of quantities and pricing before
updating.
• Create and distribute credit notes as needed.
• Process new artwork by initiating the creation of a new finished goods number, entering
product specifications as supplied by the customer and forwarding the artwork to graphics for
the creation of keys or color swatches. Coordinate the customer approval of the keys or color
swatches.
• Assist the Business Manager to coordinate customer visits for press side approvals.
• Ensure that packing specifications are accurate and current.
• Ensure that all customer specific instructions are accurate and current.
• Respond to customer inquiries in a timely manner.
• Initiate, monitor and/or process customer complaints, forwarding samples to QA and
managing communication of return authorizations and RC/CA with the customer.
• Work with the credit and collection team in the collection of past due invoices as requested.
Place shipments on hold if directed by finance.
• Visit customer facilities 1-2 times per year. Some overnight travel by various modes of
transportation including airplane, train or automobile as deemed appropriate.
• Provide insight and advice to senior management concerning decisions and prioritization
needs which arise during the course of the sales and order fulfillment process.
• Ability to work extended hours if needed.
• Perform related duties as assigned by Supervisor