Employer Industry: Healthcare Services

Why consider this job opportunity:
- Competitive compensation package with a 5% annual incentive target based on performance
- Comprehensive benefits including medical, dental, vision, and retirement plans with generous employer match
- Flexible work environment with the option to work remotely from Washington State
- Commitment to serving underserved communities and promoting equity in healthcare
- Opportunities for professional growth and development within a collaborative team

What to Expect (Job Responsibilities):
- Respond to member and provider inquiries regarding benefits, eligibility, claims status, and accessing care
- Provide first call resolution and accurate information to facilitate appropriate resolutions
- Document inquiries, complaints, and other relevant data in a computer database
- Support members during the Medicare Annual Election Period, including variable shifts and weekend hours
- Meet attendance and call quality standards while performing all job functions with accuracy and attention to detail

What is Required (Qualifications):
- Minimum of three (3) years of call center experience, preferably in insurance, managed care, or a provider setting
- Experience with state and federal programs, including Washington Apple Health and Medicare Advantage Plans
- Knowledge of medical terminology and healthcare practices
- Excellent verbal and written communication skills, including typing proficiency
- Ability to use MS Office products such as Outlook, Word, and Excel

How to Stand Out (Preferred Qualifications):
- Experience working in a remote environment
- Familiarity with claims processing and related systems
- Previous experience in customer service or member support roles within healthcare
- Skills in gathering and assessing information from multiple systems

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