Employer Industry: Health Insurance

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and experience
- Engage with a diverse range of clients
- Participate in training sessions to enhance skills and knowledge

What to Expect (Job Responsibilities):
- Respond promptly and professionally to customer inquiries via phone, live chat, and in-person communication
- Assist customers with questions regarding policies, claims, and services while resolving issues quickly and effectively
- Maintain accurate records of customer interactions and transactions in the CRM system
- Collaborate with other departments to provide accurate information and timely resolutions to customer inquiries
- Perform administrative tasks, including data entry, document management, and appointment scheduling

What is Required (Qualifications):
- High school diploma or equivalent; associate's or bachelor's degree preferred
- Previous experience in customer service or a related field is highly desirable
- Exceptional communication skills, both verbal and written, with a customer-focused approach
- Proficiency in using computers and customer relation management (CRM) software
- Strong problem-solving skills with the ability to remain calm under pressure

How to Stand Out (Preferred Qualifications):
- Familiarity with the health insurance industry is a plus but not required

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