Armacell

Customer Service Rep


PayCompetitive
LocationOldham/England
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: R005741

      Armacell provides numerous and diverse career opportunities. Add your talent to ours and make a difference around the world!

      About the role

      The main tasks will involve:

      • Builds good customer relationships by efficiently answering customer queries relating to orders, invoices, product information, delivery or technical matters.
      • Increases individual sales orders by providing detailed technical information and calculations and recommendations for product requirements
      • Increases sales and reduces stockholding by communicating requirements of non-UK manufactured items to Supply Chain Manager and Plant Buyer, to ensure material is shipped to Oldham in time to meet customer requirements.
      • Maintains margin accuracy by ensuring that standard and/or inter-company costs have been established for all new products.
      • Ensures European margin consistency for all orders and credits in line with the ‘Gross to net’ policy.
      • Increases sales revenue by actively recommending accessories or alternatives on order receipt.
      • Arranges and distributes details for Application Training Courses and ‘approved installers’ information.
      • Reduces Transport costs by ensuring vehicles are fully utilised, co-ordinating customer requirements with vehicle routes and increasing customer sales where possible.
      • Ensures accuracy of invoicing by implementing, monitoring and logging project support on computer databases.

      Who You Are

      To be successful you will need to demonstrate the following:

      • Minimum of 2 years within a Customer Service role
      • Minimum 3-5 years experience within Manufacturing
      • Strong communications skills
      • IT Literate - Microsoft Office, SAp

      What We Can Offer You

      • Competitive Salary up to £23,000 per annum
      • Service bonus scheme starting at 2% of your annual earnings
      • Admin Bonus scheme
      • Long Service awards
      • Holiday entitlement – 26 days + 8 bank holidays (Also Christmas Shut Down) – Pro-Rata
      • Pension Scheme (Armacell paying 6%)
      • Life Assurance
      • Cycle to work Scheme
      • Free secure on-site parking

      Time Type:

      Full time
  • About the company

      Armacell makes Armaflex®, the most trusted brand in flexible, fiber-free mechanical insulation, and supplies component foams engineered for many industries.