Employer Industry: Revenue Cycle Management

Why consider this job opportunity:
- Comprehensive benefits package starting from day one, including Medical/Dental/Vision
- HSA Wellness Program with a $600 employer contribution
- 401k with employer match: 100% on the first 3%, 50% on the next 2%
- Consistent Monday through Friday schedule with the possibility of hybrid work
- Employee appreciation days and referral bonuses
- Recognized as one of the Top Places to Work in Columbus for 2022 & 2023

What to Expect (Job Responsibilities):
- Handle inbound calls from patients, insurance, or medical facilities, including escalated patient calls
- Assist with escalated questions and calls from Global Team Members
- Update insurance information and manage claims through company systems
- Process payments and set up payment plans with patients
- Monitor and respond to patient emails and voicemails in a timely manner

What is Required (Qualifications):
- Excellent verbal and written communication skills
- Basic knowledge of Microsoft Office Suite
- High school diploma or equivalent required
- Minimum of one year of customer service experience in the medical field
- Ability to work independently in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- At least one year of call center experience
- Strong organizational skills and attention to detail
- Ability to anticipate work needs and interact professionally with insurance payors

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