Employer Industry: Insurance

Why consider this job opportunity:
- Competitive compensation designed to reflect your expertise and contribution
- Comprehensive health, dental, and vision insurance plans
- Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan
- Paid holidays and time off to support a healthy work-life balance
- Opportunity for continued education reimbursement and professional development
- Flexibility of remote work from home

What to Expect (Job Responsibilities):
- Provide heavy phone contact with policyholders, providers, and interested third parties
- Process policyholder requests from correspondence, phone calls, and emails
- Review and maintain new and revised procedures regarding policy information
- Maintain department standards for call volume, average handling time, and time management
- Handle high-stress situations calmly and professionally

What is Required (Qualifications):
- High school diploma or equivalent; some college preferred
- Minimum of one year of office experience preferred
- Strong communication skills, both written and oral
- Ability to maintain confidentiality and demonstrate mathematical abilities
- Must be able to type at least 30 words per minute

How to Stand Out (Preferred Qualifications):
- Telecommunications experience a plus
- Knowledge of life and health insurance operations desired
- Bilingual abilities (English/Spanish) for pay differential
- Experience in a fast-paced environment
- Reliable and predictable attendance for assigned shifts

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