Employer Industry: Customer Service Solutions

Why consider this job opportunity:
- Paid training provided to ensure readiness for the role
- Opportunity for career advancement and growth within the organization
- Flexible schedule to support work-life balance
- Comprehensive telehealth care plan available for employees
- Work in a supportive environment that values customer satisfaction
- Paid time off to promote a healthy work-life balance

What to Expect (Job Responsibilities):
- Manage a high volume of incoming calls and generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through effective communication
- Provide accurate and complete information using the appropriate methods and tools
- Handle customer complaints and ensure resolution within established time limits

What is Required (Qualifications):
- Excellent customer service abilities with a track record of over-achieving quotas
- Strong phone etiquette and communication skills
- Familiarity with CRM systems and practices
- Ability to multi-task, prioritize, and manage time effectively
- Minimum educational requirement: High school diploma or GED

How to Stand Out (Preferred Qualifications):
- Experience with outbound calling and sales/upselling
- Multilingual or bilingual proficiency is a plus, with Spanish language proficiency being advantageous
- Strong data entry and computer skills

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