Job Overview:

The Customer Service Representative is responsible for providing support to Time4Learning.com product users via phone, email, Instant Message chat, and social media networks. All Customer Service Representatives are trained to answer any type of question including but not limited to billing, technical support, homeschooling, product-related questions, etc.

Job Responsibilities:

• Communicate with customers through various channels including phone, email, chat, and social media

• Respond promptly to all customer inquiries (billing, technical support, homeschooling, and product-related questions)

• Identify patterns and suggest remedies that will achieve customer satisfaction

• Keep records of customer interactions, comments, and complaints

• Satisfy customer concerns: provide appropriate solutions or alternatives within the limits; follow up to ensure resolution

• Use techniques that will leave an impeccable first impression

• Maintain a positive, empathetic, and professional attitude toward customers and team members at all times

• Must be available to work occasional Saturdays and compulsory extra hours/overtime during peak seasons (August, September and January/February).

Job Requirements:

• Minimum of 2 years of customer service & retention experience (call center and remote experience a plus)

• Proficient knowledge of Microsoft Office, Google Drive, Outlook, email systems, and the internet

• Excellent verbal & written skills

• Ability to multi-task in a fast-paced environment

• Minimum of 1 year of Homeschool experience a plus

• Required internet speed of at least 7Mbps. A speed test will be conducted.

To learn more about our organization and the exciting work we do, visit www.time4learning.com.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.