Employer Industry: Technology Services

Why consider this job opportunity:
- Salary up to $40.00 per hour
- Flexible schedule with full-time and part-time positions available
- Opportunity for on-the-job training and professional development
- Comprehensive benefits package including health, dental, and vision insurance
- Work from home option provides flexibility and convenience
- Bonus programs to reward outstanding performance

What to Expect (Job Responsibilities):
- Serve as the primary point of contact for clients' technical issues, providing expert support and resolution
- Manage operating system imaging of laptops and desktops, including post-imaging support and troubleshooting
- Execute remote operating system deployments and surplus equipment pickups
- Troubleshoot and resolve desktop hardware, application, printing, and networking issues
- Maintain hardware asset databases and collaborate with external vendor support teams

What is Required (Qualifications):
- 1-2 years of experience as a customer service representative or in a related field
- Proficiency in Windows (XP/Windows 7/Windows 10/Mac) providing desktop hardware and software support
- Knowledge of Microsoft systems (Windows 7 & O365)
- Ability to troubleshoot basic network issues such as VPN, RSA, and OKTA
- Excellent written and verbal communication skills

How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced, dynamic work environment
- Strong problem-solving skills and attention to detail
- Adaptability to changes and ability to maintain productivity

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