Employer Industry: Banking and Financial Services

Why consider this job opportunity:
- Salary up to $20.00 per hour, based on relevant experience and skills
- Employer-sponsored health, dental, and vision insurance
- 401(k) retirement plan with employer contributions
- Opportunities for career development and education assistance
- Flexible hybrid work schedule with remote work options
- Supportive and collaborative work environment focused on employee growth

What to Expect (Job Responsibilities):
- Collect on low-risk accounts to minimize the bank’s delinquency rate
- Assist customers in understanding their financial obligations and provide guidance to limit losses
- Negotiate repayment options and offer applicable solutions to customers
- Handle incoming and outgoing calls related to current and past due accounts
- Maintain proper documentation and account maintenance while ensuring quality assurance

What is Required (Qualifications):
- High School Diploma or equivalent combination of education and experience
- Minimum of 1 year of customer service experience
- General understanding of collection management software
- Excellent customer service and communication skills
- Ability to maintain confidentiality and manage multiple priorities

How to Stand Out (Preferred Qualifications):
- Previous collections experience
- Familiarity with inbound/outbound dialing environments
- Basic proficiency in Microsoft Word, Excel, and Outlook
- Strong attention to detail and organizational skills
- Ability to adapt and remain positive in various situations

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