Employer Industry: Banking and Financial Services

Why consider this job opportunity:
- Salary up to $20.00 per hour
- Performance-based incentive plans available for additional compensation
- Comprehensive benefits package including health, dental, and vision insurance
- Opportunities for career development and education assistance
- Supportive and collaborative work environment
- Flexible work schedule with prime-time hours

What to Expect (Job Responsibilities):
- Collect on low-risk accounts to minimize the Bank's 30+ delinquency rate
- Assist customers in interpreting their financial situation and provide guidance to limit losses
- Negotiate repayment options by asking questions and offering applicable solutions
- Handle incoming and outgoing calls to customers with current and past due accounts
- Maintain proper documentation and account maintenance while ensuring quality assurance

What is Required (Qualifications):
- High School Diploma or equivalent combination of education and experience
- 1+ year of customer service experience required
- General understanding of collection management software
- Excellent customer service and communication skills
- Ability to maintain confidentiality and manage multiple priorities

How to Stand Out (Preferred Qualifications):
- Collections experience preferred
- Familiarity with inbound/outbound/blended dialing environments
- Basic proficiency with Microsoft Word, Excel, and Outlook

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