Finance of America
Customer Service Representative
This job is now closed
Job Description
- Req#: CUSTO006344
Employer Industry: Financial Services
Why consider this job opportunity:
- Salary range of $40,000 - $50,000, plus bonuses
- Comprehensive benefits package including health, dental, vision, and life insurance
- Paid time-off benefits and flexible spending accounts
- 401(k) plan with employer match
- Opportunity to develop customer service and sales skills in a dynamic environment
- Supportive workplace culture focused on employee growth and satisfaction
What to Expect (Job Responsibilities):
- Provide exceptional customer service during inbound and outbound calls, addressing inquiries and concerns
- Assess customer needs and recommend suitable products and services
- Facilitate warm handoffs to the sales team for a seamless customer experience
- Document customer interactions accurately in the system
- Triage complex issues and escalate them to supervisors or other departments as necessary
What is Required (Qualifications):
- High School Diploma
- Minimum of 1 year of experience in customer service or a call center environment
- Excellent verbal and written communication skills
- Strong multitasking, prioritization, and time management skills
- Proficiency in Microsoft Office Suite is preferred
How to Stand Out (Preferred Qualifications):
- Sales experience is preferred
- Ability to handle objections and think critically in real-time
- Quick learner with a high aptitude for adapting to new technologies
- Detail-oriented with a commitment to accuracy and thoroughness
#FinancialServices #CustomerService #Sales #CareerGrowth #CompetitiveBenefits
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Finance of America Companies provides a diverse selection of lending products and services that meet customers’ financial needs throughout each phase of their lives. From home loans and reverse mortgages, to commercial real estate loans, to student loa...
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