Employer Industry: Online Retail (Books)

Why consider this job opportunity:
- Salary up to $15.00 per hour based on experience
- Flexible scheduling options
- Earn Paid Time Off at an accrual rate of 15 days per year
- Comprehensive benefits including medical, vision, dental insurance, and 401(k) with employer match
- Opportunities for professional development and growth within the organization
- Unique perk of receiving free books!

What to Expect (Job Responsibilities):
- Serve as the frontline representative of the employer's brand by engaging with customers across phone, chat, and email support channels
- Provide timely product information, troubleshoot issues, recommend products/services, and resolve customer complaints
- Document customer interactions and maintain accurate records in the CRM system
- Follow up with customers to ensure satisfactory resolution of their issues
- Educate customers on the use of the website and available books

What is Required (Qualifications):
- Customer-centric attitude with strong critical thinking and problem-solving skills
- Minimum of 2 years of call center experience and 2 years of online customer service chat experience
- Excellent written and verbal communication and active listening skills
- Ability to multitask, set priorities, and manage time effectively
- Proficient in Microsoft Office, Teams, and various CRM systems

How to Stand Out (Preferred Qualifications):
- Experience in setting up and troubleshooting equipment independently
- Ability to work autonomously in a goal-oriented, self-motivated team environment
- Strong ability to work across multiple screens and open computer windows during customer interactions

#OnlineRetail #CustomerService #FlexibleWork #CareerGrowth #FreeBooks

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