Employer Industry: Flooring and Surface Solutions

Why consider this job opportunity:
- Competitive pay and benefits, along with retirement plan options
- Opportunities for career growth and stability within a leading organization
- Flexible work arrangements to support work-life balance
- Commitment to safety as the number one priority
- Engaging work environment with a focus on sustainability and responsible manufacturing
- Chance to work with a globally recognized leader in innovative flooring solutions

What to Expect (Job Responsibilities):
- Serve as the primary point of contact for residential customers and key accounts
- Process and track customer orders, ensuring accurate and timely fulfillment
- Provide answers to customer inquiries regarding order progress, product specifications, and warranties
- Collaborate with internal departments such as Sales, Project Management, and Operations
- Participate in regular conference calls with Residential Accounts and assist with other assigned duties

What is Required (Qualifications):
- High school diploma or GED with a minimum of 2 years of customer-facing experience
- Proven success in customer service, inside sales, or a related field
- Experience with CAMS/SAP systems
- Intermediate to advanced proficiency in Microsoft Office Suite, particularly Excel
- Excellent organizational, written, and verbal communication skills

How to Stand Out (Preferred Qualifications):
- Experience in residential flooring, including hard and soft surfaces
- Background in a high call-volume environment
- Proficiency in additional computer programs such as CRM and AS400

#FlooringIndustry #CustomerService #CareerGrowth #Sustainability #FlexibleWork

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