Employer Industry: IT Services and Solutions

Why consider this job opportunity:
- Competitive salary and rich benefits package including Medical, Dental, Vision, and 401K
- Opportunity for career advancement and growth through certification and hands-on training
- Energetic work environment with corporate culture amenities
- Paid time off including two weeks vacation and additional personal/sick days
- Flexible spending account plans and employee assistance program
- Discounts for local event entertainment and health clubs

What to Expect (Job Responsibilities):
- Serve as the first point of contact for clients within a 24/7 call center, ensuring customer satisfaction
- Handle approximately 80-100 inbound and outbound client calls daily, documenting incidents accurately
- Provide courteous, professional, and efficient service while adhering to department procedures
- Fulfill standby duties and be accessible by cell phone for shift changes as required
- Adapt to company and department changes while maintaining effective communication

What is Required (Qualifications):
- Excellent communication skills with the ability to engage at all organizational levels
- Strong typing ability and organizational, time management, and analytical skills
- Minimum of 2 years prior experience in a customer service call center
- Basic knowledge of Microsoft Word and Excel
- Valid driver's license and proof of vehicle insurance; must have a car for travel between locations

How to Stand Out (Preferred Qualifications):
- Experience with low-level troubleshooting is a plus
- Ability to work well in a fast-paced environment and team atmosphere
- Demonstrated "can-do" attitude and strong self-starter qualities

#ITServices #CustomerService #CareerOpportunity #CompetitiveBenefits #TopWorkplace

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