About the opportunity:

Our Customer Service Representative – Driver Testers facilitate a variety of customer transactions, with their primary responsibility being the evaluation of applicants for new or renewed licences to make sure they meet the required standards to be safe drivers.

Day to day, you may be required to conduct multiple 45-minute in-car tests, help our customers in our service centre and undertake administrative support activities.

To find out more about being a Driver Tester click Here to access the Role Description.

Key accountabilities:

*Provide timely, high quality customer service, which is consistent with Agency values and DNA, to deliver a positive customer experience.
*nduct driving tests and advise applicants of the outcome, including relevant details of performance and deficiencies in accordance with established Agency standards
*Establish effective customer relationships through quickly establishing rapport, understanding different customer needs, drivers, and motivations, and modifying approach to facilitate a positive customer experience.
*Identify and mitigate risks to ensure optimal road safety to customers and the broader community.
*Review quality control strategies and practices and exercise informed judgement in line with legislation, and Agency policies and procedures to ensure accurate application and defensible decisions.
*Provide a range of administrative and support services to meet business needs using relevant systems and reference materials
*Contribute to continuous improvement, including the identification of opportunities to improve the efficiency of work processes and the implementation of changes in the workplace that support organisational and government objectives and improve customer experience.

Additional job specific essential requirements for this role:

*An unrestricted Australian driver licence for the preceding three years (excluding a provisional or learners’ licence)
*A satisfactory driving record. Your traffic record will be verified during the recruitment process.
*Ability to proficiently drive a manual vehicle. You will be required to pass a 90 question Driver Knowledge Test and supply a manual vehicle to complete a Manual Practical Driving Test.
*Due to the safety requirements of this role, an offer of ongoing employment is contingent on your ability to successfully complete the provided driver testing training.

About Service NSW

Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.

Our customer-centric solution offers simpler and faster access to government transactions through our digital channels, a 24/7 phone service, and an expanding network of service centres. We currently partner with over 50 agencies to offer over 1,000 NSW Government transactions.

Hours of work

Service Centre operating hours vary between locations. You can check the opening hours for each Service Centre Here .

The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30 -3:30 (Saturdays). In some situations, you may be required to work during these hours.

How to apply:

Provide a covering letter and resume that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).

Detailed instructions for how to prepare your application can be found Here .

Closing Date: Monday 4th September 2023 9:59am

Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessment in accordance with the Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants.

For enquiries relating to the role please contact ServiceCentreCareers@service.nsw.gov.au

For recruitment related enquiries please contact Bryan.Kreltszheim@customerservice.nsw.gov.au