Healthcare Inbound Call Center Representatives – REMOTE WORK FROM HOME
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
As healthcare professionals, we guide our clients through their healthcare environment ensuring they have access to the best resources available to them.
Job Overview:
• Our Agents earn $14 per hour
• New Hires Shift Adherence & Perfect Attendance:
78+ hours of training Schedule Adherence: $1.00 per regular hour for hours worked
Must attend all days of training within the pay period to receive a perfect attendance incentive: $25 if the agent has 0.00pts.

• Agents in production (after successfully completing training & nesting) are eligible to earn a $1 per hour differential (agent must have a minimum of 78 hours worked in the pay period), bi-weekly attendance incentives & monthly KPI incentives
• Must be able to work an 8 hour shift between these times; 8am-8pm EST
• Call Service Representatives provides new and existing members and providers with the best possible service in relation to billing, claims, enrollment, benefits, suggestions and complaints.
Key Roles and Responsibilities:
• Call Center environment
• Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
• Maintain awareness of the way performance and actions affect members.
• Web camera visibility
• Schedule Flexibility
Key Performance Indicators:
• Inquiry Accuracy and Completeness
• Productivity
• Call Resolution
• Overall Satisfaction
• Call Handle Time
Reporting Structure:
• Reporting to a Supervisor and Manager

Qualifications - External
Qualification & Experience:
Call Center experience
Health insurance experience preferred
High School diploma or equivalent is required
Must have a private workstation to perform your work
Must have Internet to include a router with Ethernet jack for connectivity to PC

• Ability to navigate multiple computer screens
• Ability to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously
• Must be reliable and punctual
• Work effectively in a team environment
• Work independently without constant supervision
• Positive professional attitude
• Detail-oriented
• Computer literate
• Strong reading comprehension and writing skills
• Problem-solving skills.

Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law.

Firstsource also takes Affirmative Action to ensure that minority group individuals, females, protected veterans, and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities.