Micro Data Systems
Customer Service Representative
PayCompetitive
LocationHolmdel/New Jersey
Employment typeContract
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Job Description
- Req#: 22-00100
Looking for a team of customer service reps to work remotely from home. The ideal candidate needs to be motivated and organized. Effort needs to be put in to learning the material of this account.
Deliver superior support to clients, handling customer inquiries and complaints
Answer calls: evaluate data to determine and implement the appropriate course of action to resolve or coordinate service
Ability to de-escalate callers and prioritize calls that do require supervisor assistance
Respond to emails as assigned to reach resolutions and note the transaction history when complete
Qualifications:
2-5 years prior experience in customer service
Ability to prioritize and multitask, handling multiple calls per hour
Experience with high volume inbound call center work
Positive and professional demeanor
Excellent written and verbal communication skills
About the company
MDS is a business and technology solutions provider founded in 1992. We provide vendor neutral IT solutions on a national and international level. MDS has built a stellar reputation based on our customer focus and expertise in converging IT service are...