Employer Industry: Herbal Supplements

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and company success
- Engage in mission-driven work with a focus on sustainability
- Work with a leading Herbal Supplement company that is a Certified B Corporation

What to Expect (Job Responsibilities):
- Provide efficient, professional, and courteous customer support in all interactions
- Enter customer orders and credit requests from various communication channels into the appropriate database
- Maintain accurate records of non-order related customer communications
- Meet individual performance KPIs related to order and credit entry accuracy and phone call handling
- Research and process requests for credit, product returns, and replacement products

What is Required (Qualifications):
- Strong customer service skills with a professional demeanor
- Ability to accurately enter orders and handle credit requests
- Experience in identifying and resolving customer complaints
- Proficiency in using product information resources to assist customers
- Ability to meet performance metrics set by the Customer Service Manager

How to Stand Out (Preferred Qualifications):
- Experience in customer service within the herbal supplement or natural products industry
- Familiarity with CRM software and order management systems
- Knowledge of herbal products and their benefits
- Ability to conduct upselling and cross-selling effectively
- Experience in analyzing customer service trends and developing improvement plans

#HerbalSupplements #CustomerService #CareerOpportunity #Sustainability #BCorporation

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