Employer Industry: Insurance

Why consider this job opportunity:
- Salary of $21.00 per hour to start
- Eligibility for an incentive program based on team and individual performance after training
- Outstanding benefits including health coverage, 401(K) with company match, and pension
- Opportunities for career advancement and growth within the organization
- Flexible work-from-home schedule after training
- Supportive and inclusive workplace culture that values diversity and belonging

What to Expect (Job Responsibilities):
- Handle inbound phone calls from customers regarding membership maintenance and insurance policy updates
- Listen to customer issues and provide meaningful solutions while promoting relevant products and services
- Engage with members and team members with a positive, solution-oriented attitude
- Adapt to a dynamic work environment that encourages coaching and personal development
- Maintain accurate data entry and navigate complex computer systems while assisting customers

What is Required (Qualifications):
- Minimum of 1 year of prior customer service experience
- Preferred recent call center experience
- Excellent communication skills, including written, verbal, and listening abilities
- Ability to multi-task in a fast-paced environment
- High school diploma or equivalent; must pass a background check and drug test

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within the insurance industry
- Familiarity with membership and insurance policy procedures
- Strong problem-solving skills and ability to think critically
- Demonstrated experience in a fluid and changing work environment
- Proficiency in computer systems and data entry

#Insurance #CustomerService #CareerOpportunity #DiversityAndInclusion #RemoteWork

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