Summary

CHS is hiring a Customer Service Representative on our Crop Nutrients team! This role will be the champion to bridge customers with Account Managers, Supply and Logistics. The customer service representative is responsible for the successful execution and management through the entire life cycle of crop nutrients contracts and orders. Working directly with account managers and ensuring the highest level of support is delivered to our customers and vendors.

This position works a hybrid schedule out of our global corporate headquarters in Inver Grove Heights, MN.

Responsibilities

• Build strong customer relationships through providing excellent service. Ensure daily tasks are completed accurately and timely:
• Daily task would include but not be limited to the following
  • Contract management (i.e. contract entry, maintenance of orders, contract closure, reconciliation, etc.)
  • Address customer requests via phone or email (internal & external customers)
  • Customer invoicing
  • Collaborating with teammates
  • Inventory management within ERP system
  • Ensure billing issues are resolved timely
  • Inventory reconciliation
  • BI report management
  • Analyzing processes to identify areas of improvement
  • Apply LEAN or continuous improvement methodology to implement changes to current state processes
  • Advocating and implementing change management best practices
• Work closely with sales, supply, logistics and other CHS Agronomy teams
• Occasionally required to provide weekend/evening coverage during peak season (typically spring and fall)
• Back up coverage of teammates
• Continuing education (to include but not limited to professional growth and development, changes to CHS policies and procedures, and completion of CHS LEAN program)
• Providing documentation and support for quarterly financial audit
• Perform other duties as assigned.

Minimum Qualifications (required)

• High School diploma or GED
• 2+ years of experience in Customer Service, Sales Support, or Supply Chain

Additional Qualifications

• Associates or Bachelors degree in Supply Chain, Business Administration, or related field
• Previous experience using enterprise resource planning systems (ERP)
• Lean Certification Agriculture and/or Energy industry experience
• Leading or participating in process improvement projects
• Experience monitoring and responding to metrics, resulting in a path of continual improvement
• Proficient with Microsoft Excel, Word, Outlook, Microsoft Teams
• Ability to work effectively in multiple information systems and ERP systems
• Highly motivated self-starter, able to follow through with tasks/projects to successful completion
• Building collaborative relationships, Customer Orientation, Analytical Thinking, Initiative/Independence, Flexibility/Adaptability
• Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.