Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $31.30 per hour
- Comprehensive benefits package including medical, dental, and vision coverage
- Access to a 401(k) retirement savings plan and Employee Stock Purchase Plan
- Opportunities for professional development and well-being programs
- Paid Time Off (PTO) and holidays throughout the calendar year
- Supportive and empathetic work culture focused on customer service

What to Expect (Job Responsibilities):
- Provide exceptional customer service by addressing inquiries and resolving issues efficiently
- Utilize knowledge of plans, products, and systems to enhance customer satisfaction
- Manage multiple tasks in a high-volume, transaction-based environment
- Maintain a professional image and positive public perception during customer interactions
- Collaborate with team members to improve service delivery and customer experience

What is Required (Qualifications):
- Must reside in the EST time zone
- Experience in a production environment
- Customer service experience in a transaction-based setting, such as a call center or retail
- Strong communication and problem-solving skills
- High School Diploma, G.E.D., or equivalent experience

How to Stand Out (Preferred Qualifications):
- Demonstrated ability to show empathy and compassion towards customers
- Strong computer navigation and typing skills
- Previous experience handling high volume customer interactions

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