Employer Industry: Legal Technology Solutions

Why consider this job opportunity:
- Salary up to $60,200
- Positive and supportive work environment with a generous benefits package
- Comprehensive training program to develop strong product knowledge
- Opportunity for growth and career advancement within a large organization
- Hybrid work model allowing for flexibility in the workplace
- Chance to contribute to customer satisfaction and organizational success

What to Expect (Job Responsibilities):
- Provide application support to internal teams and external customers via phone, email, and chat
- Troubleshoot application issues and communicate effectively with clients while documenting cases
- Collaborate cross-functionally to resolve procedural and operational issues
- Drive escalated issues to closure using troubleshooting methodologies
- Contribute to team knowledge sharing to reduce recurring inquiries

What is Required (Qualifications):
- High school education or equivalent; bachelor’s degree preferred
- Experience in troubleshooting product issues and reporting via phone, email, or chat
- Ability to work collaboratively with individuals at all levels of the organization
- Proven track record of executing short- and long-term plans
- Experience training internal and external customers to mitigate recurring requests for help

How to Stand Out (Preferred Qualifications):
- Experience working cross-functionally to resolve technical, procedural, or operational issues

#LegalTech #CustomerService #HybridWork #CareerGrowth #ProblemSolving

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