Title: Customer Service Representative/ Teleplus Representative
Location: Lake Zurich, IL
Duration: 3 months of contract (Possibility of extension)

Job Description:

• Creates claim files by entering initial loss report information into the Tele Plus system.
• Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude and a pro-active customer service approach.
• Capable of creating approximately 25 new claim reports in an 8-hour day, remaining in the queue at least 98% of the day while ensuring “special handling” procedures are applied.
• Based on loss details, identifies complex damages and escalates claim. - Responds to routine inquiries and directs other inquiries to appropriate parties.
• Operates a variety of office equipment such as ACD phones, printers, personal computers, fax machines and copiers. Reports system problems to the appropriate person when there is a problem.
• Keeps abreast of internal and external changes and developments.
• Assists in the training of new employees.
• Assists supervisor with various duties.
• Recommends new and/or improved procedures to improve efficiencies.
• Maintains a favourable and positive working relationship with internal and external sources.
• Keeps manager informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority to manage.
• Participates in special projects and performs other duties as requested.

Requirements:

• High school diploma and a minimum of two years’ experience in an office environment.
• Strong customer service skills.
• Good personal computer skills/typing.
• Attention to detail.

Preferred:

• Experience in a call center or customer service role.