Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $38.08 per hour
- Comprehensive benefits package including equity stock purchase and 401k contribution
- Opportunity for career advancement and growth within the organization
- 5-6 weeks of paid training provided
- Flexible remote work options available for residents in specific locations
- Supportive and diverse work culture focused on health equity

What to Expect (Job Responsibilities):
- Serve as a resource or Subject Matter Expert (SME) for team members and internal customers
- Handle escalated calls and resolve complex customer issues efficiently
- Assist customers with inquiries related to benefits, billing, and authorizations
- Intervene with care providers on behalf of customers to facilitate appointment scheduling
- Own problem resolution in real-time or through timely follow-up with customers

What is Required (Qualifications):
- High School Diploma / GED
- Must be 18 years of age or older
- 9+ months of previous call center experience
- 2+ years of customer service experience or office setting experience using phone and computer
- Familiarity with computer and Windows PC applications

How to Stand Out (Preferred Qualifications):
- 1+ years of experience as a Customer Service Representative (CSR) or in a similar role

#HealthcareServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

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