Employer Industry: Call Center and Customer Service Solutions

Why Consider this Job Opportunity:
- Full-time position with consistent hours from 8 am to 5 pm EST, Monday through Friday
- Opportunity for career advancement and growth within the organization
- Work remotely from New Providence, NJ, providing flexibility
- Supportive and collaborative work environment dedicated to customer satisfaction
- Chance to make a positive impact on patients' lives by providing exceptional service

What to Expect (Job Responsibilities):
- Support phone center with high-volume calls, focusing on inbound scheduling, rescheduling, cancellations, confirmations, and insurance verification
- Schedule clients across multiple medical offices, considering location, facility capabilities, and insurance requirements
- Communicate effectively with clients and medical professionals to ensure smooth operations
- Manage a high-volume workload while prioritizing tasks to promote prompt and courteous service
- Actively seek information to understand patient circumstances and expectations

What is Required (Qualifications):
- Minimum of 2 years of customer service experience with excellent communication skills
- Strong verbal and written communication, including active listening and reflection
- Ability to navigate multiple computer screens while actively listening and entering customer information
- Experience working with EMR systems; familiarity with EPIC Hyperdrive is a plus
- Must be authorized to work in the US without sponsorship

How to Stand Out (Preferred Qualifications):
- Bilingual in English and Spanish is a plus
- Previous experience in a hospital system or medical practice

#CustomerService #RemoteWork #HealthcareSupport #CareerOpportunity #CallCenter

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