Employer Industry: Customer Experience Solutions in Healthcare

Why consider this job opportunity:
- Full-time position with consistent weekday hours from 8 AM to 5 PM EST
- Opportunity for career advancement within a growing organization
- Work remotely while supporting some of the nation's most prominent healthcare brands
- Dynamic and supportive work environment focused on exceptional customer service
- Chance to make a positive impact on patients' lives and improve their experiences

What to Expect (Job Responsibilities):
- Manage high-volume inbound calls, focusing on scheduling, rescheduling, cancellations, and confirmations
- Schedule patients across multiple medical offices considering location, insurance requirements, and exam types
- Communicate effectively with clients and medical professionals to ensure smooth operations
- Prioritize tasks to maintain organization and compliance with policies while providing courteous service
- Serve as a resource for internal and external customers, addressing inquiries and concerns

What is Required (Qualifications):
- Minimum of 2 years of customer service experience with strong communication skills
- Proficiency in navigating multiple computer screens and software programs, including EMR systems
- Ability to maintain professionalism in stressful situations and effectively manage caller interactions
- Outgoing personality with excellent interpersonal skills
- Must be authorized to work in the U.S. without sponsorship

How to Stand Out (Preferred Qualifications):
- Bilingual in English and Spanish
- Experience with EPIC Hyperdrive is a plus
- Previous experience in hospitals or medical practices

#CustomerService #Healthcare #RemoteWork #CareerOpportunity #CustomerExperience

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