• Start with a job - stay for a career
• You can thrive in a flexible, work from home environment – with minimum 1 day per fortnight in office
• Your financial wellbeing is important to us – our staff discounts and benefits will be everything you want and more

We’re on the lookout for Customer Care Specialists who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us.

At CommBank, we believe in rewarding your development and performance. As you learn and gain new skills with us, your salary will increase too.

Do work that matters

We like to say that the Direct Banking team is at the heart of the best Retail Bank in Australia, and we're there for our customers when they need it most. You'll be joining a team of passionate people who have a genuine respect and care for one another. Our Team Leaders will support your development and help you grow. That's what makes Direct Banking so special.

See yourself in our team

Our Customer Care Specialists are the friendly voice our customers hear when they contact us on a broad range of everyday banking enquiries. You’ll leave a lasting impression on your customers by providing friendly, personal and efficient service.

You’re empathetic and resilient. By walking in our customer’s shoes, you’ll ask the right questions to understand what they really need and find them the best solutions. You’ll do your very best to resolve all enquiries on the first call and you’ll achieve this by communicating, listening and learning.

Our shifts and training

We have multiple part-time positions (25 hours per week) available.

The shifts available are:

• Tuesday - Thursday & Saturday 8pm - 1am; Friday 10pm - 3am
• Monday - Friday 8pm - 1am
• Sunday - Thursday 8pm - 1am

We offer an interactive and supportive training program that’ll ensure you make an immediate and lasting impression on our customers from day one.

Training will be a mix of in person and virtual for the first 4 weeks.

The training will run from Monday - Friday 2pm - 7pm . You must be able to commit to this training for 4 weeks.

Following the initial training period, you will move on to your allocated shift.

The start date for this intake will be 22nd January 2024.

Your development

In addition to training, we offer an 18 month development program to upskill and develop your Customer Care capabilities. Our 4 tier development program will see you broaden your skills across multiple banking products to help enhance the customer experience, with remuneration increases for each tier you reach.

We value the hard work our team put in to create an exceptional customer experience, so we want to do the same for you!

Work from home with us

These positions have been designed so you can successfully perform your role in the comfort of your own home. All you need is a designated work area, and a connection to the internet, then leave the rest to us.

Our interactive “Hub” days will help you stay connected and engaged as a team, occurring once every fortnight in the South Eveleigh office. Parking is available on-site.