Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Note: This employer does not hire remote from CA, CT, DC, WA, HI, AK and OCONUS locations for this role.

Job Description:

In this work from home role, you will have the opportunity to work with, and directly assist, both families and schools that participate in the scholarship program. This will include responding to incoming calls related to student inquiries as well as scholarship application and funding status to ensure that all questions are answered, callers are satisfied and students are registered.

We offer:

Attractive hourly rate
Extensive benefits
Generous paid time off
Growth opportunities

Qualifications:

At least one year customer service/call center experience
English proficiency
Strong communication and problem-solving skills with a focus on delivering an excellent customer service experience
The ability to remain empathetic, personable and compassionate during sometimes difficult, tense situations.
Self-motivation, detail-orientation and the ability to multitask.
Accurate typing and keyboard skills; comfort with PC/internet navigation

To work from home, all candidates must have wired internet connectivity with internet speeds of 2 Mbps upload and 10 Mbps download as well as a secure, quiet, distraction-free place to work. Sutherland will provide all equipment.

Additional Qualifications/Responsibilities

At least one year customer service/call center experience
English proficiency
Strong communication and problem-solving skills with a focus on delivering an excellent customer service experience
The ability to remain empathetic, personable and compassionate during sometimes difficult, tense situations.
Self-motivation, detail-orientation and the ability to multitask.
Accurate typing and keyboard skills; comfort with PC/internet navigation

To work from home, all candidates must have wired internet connectivity with internet speeds of 2 Mbps upload and 10 Mbps download as well as a secure, quiet, distraction-free place to work. Sutherland will provide all equipment.