Employer Industry: Medical Technology

Why consider this job opportunity:
- Up to 12 company-paid holidays
- Comprehensive benefits package including medical, dental, and vision insurance
- 401(k) plan with employer contributions
- Opportunities for career advancement and growth within the organization
- Supportive work environment that values employee contributions
- 100% remote work opportunity, allowing flexibility in work-life balance

What to Expect (Job Responsibilities):
- Provide timely and accurate information to customers regarding their order status and product information
- Process customer returns according to established departmental policies and procedures
- Collaborate with the Medical Billing department to resolve disputed billing charges
- Offer timely feedback to Customer Service Management regarding service failures or customer concerns
- Partner with Sales Representatives to meet or exceed customer service expectations

What is Required (Qualifications):
- Minimum of 1+ years of experience in the medical industry or call center/customer service
- High School Diploma or General Education Degree (GED)
- Ability to read, analyze, and interpret medical supply publications and technical procedures
- Proficiency in Microsoft Office Applications
- Ability to work some evening shifts, weekends, or overtime as needed

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within the medical supply industry
- Strong problem-solving skills and ability to handle a variety of variables
- Familiarity with medical billing processes

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