Employer Industry: Insurance Services

Why consider this job opportunity:
- Salary up to $30.76 per hour
- Comprehensive benefits including medical, dental, vision, and wellbeing programs
- Competitive 401(k) contribution and pension plan
- Generous paid time off program (23 days accrued annually for full-time employees)
- Opportunity for remote work, with 80% of time spent working from home
- Support for professional development, including training for Property & Casualty Insurance licensing

What to Expect (Job Responsibilities):
- Serve as the first point of contact for customers, addressing service issues and inquiries
- Research questions and open issue resolution cases to resolve higher-level problems
- Educate clients and advisors on newly enacted services and company policies
- Gather and enter relevant information to ensure prompt resolution of requests
- Refer complex issues to appropriate service partners for further assistance

What is Required (Qualifications):
- Experience providing customer-focused solutions or support
- Strong written and spoken communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Willingness to troubleshoot and resolve customer issues
- Must pass the state's Property & Casualty Insurance license exam within 12 months

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service role within the insurance industry
- Familiarity with company or product policies and systems
- Ability to work collaboratively in a team environment
- Experience with self-service support options for clients

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