Employer Industry: Cruise Line Industry

Why Consider this Job Opportunity:
- Competitive base hourly wage plus incentives for performance
- Comprehensive benefits package including Medical, Dental & Vision; Life & Disability; and more
- Opportunity for career advancement and growth within the organization
- Work remotely from the comfort of your own home
- Supportive and collaborative work environment with team-oriented culture
- Unique chance to assist in creating memorable travel experiences for guests

What to Expect (Job Responsibilities):
- Conduct daily production work related to processing bookings with a focus on quality and accuracy
- Manage reservations, revisions, cancellations, and all aspects of bookings using the reservation system
- Provide exceptional guest service through various communication channels, maintaining professionalism at all times
- Act as the primary contact for service-related inquiries via phone, email, and online chat
- Assist in achieving departmental revenue goals by upselling or adding value to existing bookings

What is Required (Qualifications):
- Previous customer service experience preferred
- Ability to communicate professionally and confidently in writing and verbally
- Strong organizational skills with the capability to manage multiple tasks simultaneously
- Self-starter with excellent task management abilities
- Basic understanding of Microsoft Office programs

How to Stand Out (Preferred Qualifications):
- Experience in cruise or tour operations/reservations is preferred but not required
- Familiarity with the Windstar product or similar travel services
- Prior experience handling inbound customer service inquiries

#CruiseLine #CustomerService #RemoteWork #CareerOpportunity #TravelIndustry

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