Employer Industry: Contact Center Solutions

Why consider this job opportunity:
- Salary up to $16.00/hour, determined by scope of responsibility, experience, location, and other job-related factors
- Paid training provided to enhance skills and knowledge
- Comprehensive medical, dental, and vision insurance coverage
- Opportunities for career advancement within a supportive organization
- Access to early wages through PayActiv, allowing access to up to 50% of earned wages (capped at $500 per pay period)
- Full-time, non-seasonal position with paid time off and employee discounts

What to Expect (Job Responsibilities):
- Serve as the primary point of contact for customers via phone, ensuring a positive customer experience
- Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
- Maintain a thorough understanding of products, services, and policies to effectively assist customers
- Accurately document customer interactions and transactions across all tools/platforms
- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary

What is Required (Qualifications):
- Must be 18 years of age or older
- High School Diploma or equivalent
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
- Strong computer/technology skills, with the ability to operate multiple windows and tabs while providing excellent customer service
- Superb attendance to ensure availability for customer needs

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role, particularly in a contact center environment
- Excellent problem-solving abilities and a customer-focused mindset
- Strong verbal communication skills with the ability to engage customers effectively
- Ability to work flexible hours, including weekends and holidays
- Proficiency in typing and other technological skills

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