DriveTime

Customer Service Representative- Remote

6 days ago

PayCompetitive
LocationMesa/Arizona
Employment typeFull-Time

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  • Job Description

      Req#: R10209
      Employer Industry: Automotive Warranty Services

      Why consider this job opportunity:
      - Competitive pay with comprehensive benefits including medical, dental, and vision coverage
      - Opportunities for career advancement with over 1,000 promotions annually
      - Tuition reimbursement to support your professional development
      - Flexible work-from-home options available in licensed states
      - Engaging wellness program with incentives for participation
      - 15 days of PTO and 8 paid holidays, promoting a healthy work-life balance

      What to Expect (Job Responsibilities):
      - Handle inbound and outbound calls to educate customers on warranty options and address inquiries
      - Utilize problem-solving skills to manage challenging customer interactions effectively
      - Collaborate within a team environment to enhance service delivery and customer satisfaction
      - Maintain accurate records and documentation related to customer interactions and resolutions
      - Meet time-sensitive requirements while ensuring high-quality customer service

      What is Required (Qualifications):
      - High School diploma required; Associate or Bachelor’s degree preferred
      - Minimum of 3 years of experience in a customer service role, with a focus on conflict resolution
      - Experience in the automotive industry is a significant plus
      - Familiarity with vehicle repair shop procedures and practices preferred
      - Strong verbal and written communication skills

      How to Stand Out (Preferred Qualifications):
      - Knowledge of labor guides and part pricing in the automotive sector
      - Previous experience in a fast-paced call center environment
      - Proven ability to thrive under pressure and meet deadlines
      - Familiarity with customer service software and tools
      - Demonstrated ability to work collaboratively within a team

      #AutomotiveIndustry #CustomerService #CareerGrowth #WorkFromHome #EmployeeWellbeing

      "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
  • About the company

      DriveTime Automotive Group Inc. is an American used car retailer and finance company.