Employer Industry: Automotive Services

Why consider this job opportunity:
- Competitive pay and benefits, including medical, dental, and vision coverage
- Opportunity for career advancement with over 1,000 promotions annually
- Work from home flexibility with a structured schedule
- Generous PTO policy with 15 days of PTO and 8 paid holidays
- Supportive work environment that values employee wellness and professional development
- Engaging workplace with social events, an in-house gym, and recreational activities

What to Expect (Job Responsibilities):
- Handle inbound and outbound phone calls to educate customers about their warranties
- Provide exceptional customer service while resolving conflicts and addressing inquiries
- Collaborate with team members in a fast-paced call center environment
- Manage time-sensitive tasks and meet deliverable deadlines
- Maintain a positive attitude while navigating challenging customer interactions

What is Required (Qualifications):
- High School diploma required; Associate or Bachelor's degree preferred
- Minimum of 3 years of experience in a customer service role with conflict resolution
- Familiarity with the automotive industry is a plus
- Strong verbal and written communication skills
- Ability to thrive in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Experience in vehicle repair shop procedures and practices
- Demonstrated problem-solving skills with a focus on finding effective solutions
- Previous experience in a high-functioning team environment
- Passion for customer service and exceeding goals
- Positive emotional resilience when faced with challenging situations

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