Employer is seeking a dedicated and customer-focused individual to join our team. As a member of our company, you will have the opportunity to provide excellent customer service and make a positive impact on our customers' experience. Join us and be part of a company that values its employees and strives to create a rewarding work environment.

Primary Duties and Responsibilities:

- Provide quality customer service and accurate information to callers.
- Answer incoming calls and respond to customer questions and requests.
- Make outbound calls to follow up with customers and provide account updates.
- Address and resolve basic account questions by researching account details and making necessary edits.
- Compile and prepare information to process adjustments to existing loans, new loans, or consolidation of loans.

Phones and Processing:

- Revise and update account information in accordance with customer requests and company policies.
- Document contact details or actions performed for customers.
- Send necessary documents or system-generated communications based on requests.

Qualifications:

- High school diploma or equivalent required.
- Prior call center or customer service experience preferred.
- Equivalent combination of training and experience considered.

Physical Requirements and Work Environment:

- Work in an office environment.
- Communicate effectively using various methods.
- Use the phone for the duration of the shift.
- Remain sedentary for extended periods.
- Use and maintain keyboarding skills.
- Use a personal computer and basic office equipment.
- Work overtime as required.
- Have regular and predictable on-site attendance.

Additional Knowledge, Skills, and Abilities:

- Ability to make adjustments, updates, or corrections to accounts.
- Clear and effective communication skills.
- Understanding of loan activity, such as accruing interest and deferment/forbearance.
- Ability to work effectively in a team environment.
- Ability to multi-task and learn quickly.

Additional Information:

- Reasonable accommodation for disability is available. Contact Human Resources Business Partner for assistance.
- Employer is committed to providing equal employment opportunities to all individuals.