Carolina Biological Supply
Customer Service Representative - Remote Option After Training
This job is now closed
Job Description
- Req#: 510333
Employer Industry: Customer Service and Support
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and loyalty
- Engage with a diverse product catalog of 15,000 items
- Participate in company initiatives to enhance customer loyalty and experience
What to Expect (Job Responsibilities):
- Execute order entry into ERP systems (JD Edwards), ensuring accuracy and efficiency
- Manage high-volume incoming customer calls, providing timely and accurate information
- Navigate the company's website to assist customers with product information and ordering processes
- Collaborate with various internal departments to address and resolve customer issues
- Utilize the knowledge base to provide independent answers and enhance customer support
What is Required (Qualifications):
- Minimum requirement of a High School Diploma or GED
- At least six (6) months of customer service experience, preferably in a service center or data entry role
- Proficient computer skills, including strong typing and data entry abilities
- Excellent communication and interpersonal skills to handle complex customer issues
- Detail-oriented with the ability to analyze data and make informed decisions
How to Stand Out (Preferred Qualifications):
- Experience with order management systems, Live Chat, and high-volume email support
- Ability to manage multiple tasks within a fast-paced, productivity-driven environment
- Web navigation skills to locate information and toggle between multiple systems
#CustomerService #CareerOpportunity #TeamCollaboration #ProductivityDriven #CustomerSatisfaction
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Carolina Biological Supply Company is a supplier of science and math education materials to teachers, college professors, home-school educators, and professionals in health and science-related fields in the United States.
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